Quality Management in IMSS

The Mexican Social Security Institute has published the book “Quality Management in the Mexican Institute of Social Security”. It tells the story from the 1990s until today as well as the current policies. It is divided into two major sections: the first summarizes the models, plans and programs that have systematized knowledge, practices and efforts to improve administration, such as the new model of family medicine, and the improvement of childcare and customer service. The second section puts emphasis on systems and instruments to support quality, such as the system of information management with focus on users, and the training of institutional managers through the model of evaluation and strengthening of leadership skills. Members of the CISS interested in obtaining a copy can send an e-mail to secretaria.general@ciss.org.mx.